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Anonymous
As the title says, I do like the XPS laptop! So far it has been wonderful......BUT The stress of buying from Dell does NOT make it worth it!!!! First, getting it shipped was a nightmare (thank you FedEx for fixing it) because Dell's team were acting like it would take a rock scientist to get FedEx hold it so I could pick it up after work. Second, I order a black one and got rose gold.... honestly I liked the look of the rose gold so I let that go. BUT THEN, the visa gift card promotion.... I put in my claim and got it approved on the 15th of August. It is the 18th of September today, when I called they said it "Should" come next week. It's around the same thing they said when I called on the 26th of August. They said my first claim got canceled and they did send me a new claim. So they dropped the ball and when I talk to the supervisor today all I got was "I understand you're upset". Oh and talking to a supervisor, I had the first guy try to talk me out of it and it took over a hour for her to call me. I'm STILL waiting Dell! Maybe you should invest a little more money into your service, it will save you customers in the long run.....I know I'm not buying for Dell again.
5 years ago
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