Dell is the pits. I bought a laptop and desktop from them, and the fact that I was stupid enough to buy not one but TWO of their worthless machines makes me want to vomit and then shoot myself. Here are some of the most direct and accurate points I've encountered in the reviews below: -- "The very worst customer service I've encountered in decades." --"DO NOT BUY A DELL." --"Dell is a scam and a waste of money. NEVER BUY A DELL. THEY DO NOT CARE ABOUT YOU." What passes for customer service by Dell is laughable, starting with the fact that most of them speak only a shred of English; and that aspect of their service has gotten worse over the last two or three years. They've ruined whole months of my life, because for whole months my days have gone like this: Get up. Have bowl of cereal. Brace myself for intensely unpleasant experience. Call Dell and have the aforementioned intensely unpleasant experience. Also, check watch: entire morning wasted. Next day: REPEAT YESTERDAY. Next day: PRAY FOR SOMEONE AT DELL WHO SPEAKS ENGLISH. It starts from the very beginning of each call. Half the time I can't even get past "Hello" but must ask if I've reached Dell Computers, because whatever they've said sounds like gibberish to me. (I know, my Hindi sounds like gibberish to them.) The frustrations are large and small. And on top of all that, they always ask if I'd be willing to speak with their bosses to commend their work. Are they joking, just to torture me? Life is just too short to spend it on dealing with Dell.