I ordered Dell laptop; I have always ordered Dell laptops and had no problems until last week. I received an email from Dell with the delivery date and FedEx tracking number. I stayed home all day for 2 days waiting for my package (which required a signature). No package. I checked the fedex website in the wee hours of the morning and was shocked to see that FedEx had delivered my laptop to someone unknown to me and not a resident of my complex. I immediately called Dell. Basically, they are requiring me to do their work! Contact FedEx which I did and started an investigation. Then they wanted me to file a police report. For what? Dell and FedEx had a contract. Why doesn't Dell deal with FedEx. FedEx failed to honor the contract by not delivering the product to the customer and obtaining that customer's signature. And they will not replace my computer unless I file a police report saying the package was stolen from my property. I don't even know if it ever was on my property since the person who signed for the package does not reside in my building!