My Inspirion 15 had a catastrophic system failure 3 days after the 1-year warranty expired. No damage, no drops, no spills. Also no service. I called and spoke to a Dell employee. He recognized that nothing happened to the laptop, but Dell was not willing to admit that the fault was their equipment. Dell informed me that they "cannot guarantee that any electronic will work after just one week." We argued back and forth for a while. He became more and more agitated and insisted that Dell would not cover anything out of warranty. I informed Dell that I have another laptop, this one an Acer Nitro, whose screen died after a year, and that Acer repaired it free of cost, even though it had no warranty. Dell responded that each manufacturer handles things differently. I brought the conversation back to his statement that Dell will not guarantee a product for even a week, and asked how Dell was willing to stand behind any product when they die so spontaneously. Dell fell back on their final line of defense, their parry for all circumstances: The product is not under recall, so the issue is not with the device. They said over and again that because there was no recall, then the device could not be at fault. They treated all devices as being exactly identical and said that one device Could Not have any failure without all of the devices having that failure. It is circular reasoning, and extremely annoying to argue against. I eventually spoke to a supervisor who started annoyed, became angry, and eventually was just downright unfriendly. The supervisor told me that he had a $1000.00 Dell that died after 6 months, and that he understood that electronics do that... That is absurd. Dell's argument against repairing their products is based on the premise that they will die, and that it is the consumer's fault. Remember, they insist that they cannot be at fault. It seems to be their mantra: Dell is not at fault. Dell is not at fault. Well, if a Dell product dies after a year and 3 days, and nothing happened to it, then Dell is at fault. I am extremely unsatisfied with Dell; their product, their representatives, and their service. They were angry, unwilling to stand by their product, and constantly interrupted during the call. In the end, after the supervisor was roughly 90 seconds into another animated rant, the landline died because I had been talking with them for so long. I do not foresee ever recommending or purchasing a Dell. The Take-Aways: 1) Dell products will die. 2) Dell will sell you a warranty for when they die. 3) Dell will not stand behind their product. 4) Dell will get angry with you for expecting them to.