Like other customers, I had the misfortune to buy a dell product on-line. In fact, one might say that I had the misfortune to buy a dell product. I bought a monitor, which died within six months. Dell refused to replace it, offering me an "open box" monitor. When I disputed the purchase with Amex, Dell claimed they would replace the monitor. Needless to say, that was a lie. I could get a replacement if I still had the monitor. I don't still have the monitor. I don't keep crappy defective products around. I will never buy another Dell product; I will, however, post as many negatives reviews as I possibly can. Linda J. Holland-Toll