Dell might have the worst customer service I have seen. My computer was under warranty and it wasn't charging. The computer recognized the charger was plugged in but wouldn't charge. After MANY issues with this, I called customer service and after about an hour on the phone, they were not able to help me. I was able to mess with the charger and get it to charge but then it would happen again a few days later. I kept dealing with this problem but getting it to charge after messing with it for awhile each time it happened. Now, it won't charge and no matter how much I mess with the charger, it won't work. I took it to a computer store and turns out it has been the actual charger the whole time. Customer service never mentioned it might be the charger. I had to buy a new adapter. I called Dell customer service, even though it is now out of warranty, because it was an issue I had while it WAS under warranty and they never fixed. They all gave me the same line, that it isn't under warranty anymore so I would need to pay for it. They were extremely unhelpful and not understanding. I would say they were rude. They would transfer me all around the company, keeping me on hold, all to say the same thing. I am so disappointed with this company and disgusted with their customer service.