Dell customer service is ridiculously inefficient and of poor quality! I do not recommend purchasing computer equipment from Dell based on my experience with them. My 2 year old XPS laptop had the swollen battery problem along with the touch pad not functioning. It took 2 technicians to fix the problem because the first guy replaced the battery, but didn't bring the new touch pad and also broke one of the fans. Dell supposedly provided a return label to ship the old battery back to them, but the crumpled label provided in the box could not be scanned by UPS and wasn't the correct label because there was no tracking number on it. So that was a wasted trip to UPS. Calling to find someone at Dell to send me a correct label, after 15 minutes of questions, the person at Dell was nice enough to transfer me to a department that is closed. I don't like my Dell laptop enough to ever buy another one, and certainly can't find anything positive to say about their customer service department. And the saga continues. I wonder how much more time I will spend trying to get the correct shipping label to get rid of the old swollen battery ????
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