I bought my new Dell XPS 13 2n1 in June. Very excited to get this new computer and replay old Dell XPS 15. I spent weeks looking for the perfect portable laptop and finally decided to stick with the new version of the Dell xps. I wish I had never bought this. I decided to finance it. They actually sent me a chrome book a week before the XPS showed up. I called to tell them they sent me a chrome book by mistake and charged me on my account for it. They apologized and tried to talk me into keeping the chrome book at a discounted price. After a few hours they finally let me return it and gave me my money back on the chrome book. Ok so back to the XPS 13 2n1. I got it in June and set everything up. I got the best one possible but did not ask for the office 360. They automatically charged me for it. So I called again. I eventually just gave in and paid for it since it was so much hassle from dell to take it off my account and refund the money. I actually have a copy of office and did not need a new one. Next my computer started freezing up on me and I would have to reboot it consistently many times a day. I called about this problem and they signed into my computer and did some test saying nothing is wrong. Obviously there was a problem. The following weeks it continued freezing up and then a blue screen would appear and tell me my PC ran into a problem and needs to restart. After a few more weeks of this consistently happening I called again. Same thing as before they told me nothing is wrong with your computer. After a few months it finally froze up and went to a gray and yellow screen not allowing me to sign in at all. I called Dell again. Finally after hours of being on the phone and transferred all around the world they finally sent me a box to return it and have it looked at. 2 weeks later I get it back and they wiped it clean loosing all my files and installed the operating system again. When I got it back and turned it on and started setting it back up guess what. Blue screen again! After about the 5th time I called Dell again. The IT person had me wipe it clean again and started over. Started it up again and got off the phone with Dell. Not even 5 minutes later it started doing the same thing again. I called back and asked to please speak with someone above them. Keep in mind I’m being as positive and polite as I possibly can at this point. All of the people I speak with can barely understand me and I can barely understand them. They finally said they would email me something and send another return box. At this point I have been with out a computer for weeks and I am about to go buy another one that is not a Dell!!!! I’m over it!!! I’m going to post this review on every social media site possible. That’s what I do for a living... communications. Thanks for nothing Dell I am about to go and pick up an apple MacBook.