I was a loyal Dell customer, with a heavy emphasis on was!! During the past 12 years, I have purchased for business and personal use over 12 del desktop and laptops. My last purchase was two XPS desktops about 15 months ago, and this will be my last Dell purchase. One XPS has failed repeatedly since this past August and continues not to function properly. Among many failures, I have experienced numerous blue screen problems, memory failures, hard disk failure, and the motherboard failed as well. Over the past three months, electronics patches were sent and installed; memory was replaced, the motherboard was replaced, as recently as two weeks ago, and the XPS failed again. I did purchase a platinum extended warranty, however, Dell’s customer service leaves a great deal to be desired. In my opinion, Dell’s entire support staff that I have been in touch with are incompetent and part of the problem.