Dell has very very customer support. I do not recommend Dell. My new laptop arrived without the proper software. I was on the phone for over one hour to solve the problem. Dell needs to look at their processes and fix them. Bring back American support please! I was on the phone with four different people in India and one chat session which crashed to help me get the software that I bought loaded on my laptop. I paid for premium service, too! It looked like my laptop was a pirated machine because every time I tried to activate the software, the message implied I had illegal software. I ordered the regular version of Windows 10 and I ordered MS Office 2019. Neither was on the laptop. It would have been very simple for Dell to load those on the laptop and/or to provide a customer key for the software. Instead, I had to get the person in India to convert to regular Windows 10 and to then make Office available for me to download. The people in India did not speak perfect English and did not listen well nor understand me. If I did not have a computer knowledge the problems would not have been solved. Dell has very poor sales and technical support and worse customer support. People were quite rude. I do NOT recommend Dell. I am thinking of sending this laptop back while still in the 30-day window of returns.