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A 20+ Years Dell Customer
I bought a new Dell Laptop 7586 and the Intel wireless 9560 adapter had issue after 6 months, it stop working whenever the laptop warm up. I contacted Dell Support and they tried to troubleshoot my wifi network instead of looking into the hardware issue. They then closed the support ticket with a note that this was a wifi network issue, not cover under warranty.
4 years ago
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Alice, Customer Support

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