Ordered a tv on 12/02 and was supposed to receive it no later than 12/18, I received an e-mail from their subcontracted shipper on 12/04 stating it was to be delivered on 12/12 and would have to be home to sign for it but they had my old address so I called both Dell and shipping co. and told them corrected address , I had updated my acc't on 12/02 prior to ordering. I called and e-mailed Dell numerous times when it did not show on 12/12, they said would take care of and call back, that never happened. I even called people that bought my prior residence and they said nothing showed up there either. The Ironic, or moronic part is that I received the bill on 12/23 for the TV which I never received. Called Dell again for umpteenth time and said make sure I have no balance and close my acc't as trust me , I won't be purchasing anything more from Dell, I have bought maybe a half dozen electronic devices from them in the past but no more.