Does ANYONE in the Dell organization give a tinker's damn about the quality of support and customer satisfaction? Seriously, I paid for some premium support package and had occasion to use it. I called. Naturally, I ended up somewhere in India where the ability to speak English was dismally poor. The "technician" was extremely impressed with her own ability, but as a former software company owner, I was not nearly as impressed with her skills. It's clear she may have had an overly inflated view of her position in the world, but at least she was haughty, arrogant and condescending. That tended to mask her inability to reason clearly or do any logical problem solving or so she thought. This company's technical support is nothing short of comical. They run through the scripts, their cookbook approaches to dealing with customers and do nothing other than draw their paltry paychecks. Surely, someone, somewhere, in this massive organization gives a rat's ass about doing something right (other than by bean-counter standards). Where is that person hiding?