PLEASE DONT BUY DELL PRODUCTS - THEY ARE NOT AT ALL CUSTOMER FRIENDLY I bought a laptop in September 2019. Something went wrong with the laptop and it was not starting at all. So i have to send it to Dell warehouse as they don't have any local representatives anywhere who will provide technical support. So i send the system back to the company. After checking they told me that few of the parts were damaged due to some liquid in it. Now. i remember that there was no incident happened with the system that the liquid have gone inside. Still when they told me that i have to pay for the parts i paid it. After taking the payment i got an email from the company after a week saying that they don't have parts in stock and it will take some time for them to receive it. So me left with no option have to wait for the parts to come in and the system getting repaired. I requested them for a loaner system as it was because of them that the repair was getting delayed. But they clearly denied to provide me any kind of courtesy help. I received the system after 2 months. When i received the system it was giving me some error immediately after starting. So I called up the Dell technical team. I was on call with them for almost 2 hours 15 mins and I did everything they told me to do. Even we tried to format the system but due to problem the system was not getting formatted. So the technician again gave me one and only option that send us the system and we will repair it and give it back to you. No even after payment almost $1,200 i am unable to use the system since last more than 3 months and I don't know still how much longer. This time also they gave me one and only option to send them the system. They didn't even had courtesy of saying that as this was our fault we will send someone on site inspite the guy was telling me to pay money and buy higher level warranty then only someone will come to my office to repair it. I haven't ha this kind of worst service ever even after spending high amount. Till date i have almost spend $1,800 and still the system is not working. And Dell don't support any customer. They just tell you pay money then only we will do something and even after paying money there is no guarantee in their work. Company whose words cannot be trusted