I was sent a defective machine right out of the box and Dell customer service refuses to help me. My last attempt at help was today.... was passed around on the phone and told the same excuse after another and said there would be a charge if I wanted their help. I have been loyal to Dell for over 30 years until today. The computers have slowly been going downhill and their customer service is in India and those people could care freaking less. They don't want to work with you, they don't have to work with you and they literally do not care. I will never spend another Penny on a Dell machine ever. If you want to experience 80s and 90s style defective computer crashing multiple blue screens and error messages buy a Dell!!!....go back in time and see what it was like in the old days!!!!!!