Dell is HORRIBLE!! I've never encountered such a terrible company. They used to be good, but NOT anymore. I made the mistake of buying one of their laptops. Their operating system would not allow me to use the video conferencing website that was the entire reason I needed the computer. That would have been bad enough, but trying to work with their tech support was a FLAMING NIGHTMARE!! I had to call back 10 times-literally!! I actually documented it. They kept disconnecting me. On my tenth call, charged me $138 for a "one time fix". If I had gotten their "premium warranty" it would have been an addition $250 dollars. TO FIX THE OPERATING SYSTEM THAT THEY DOWNLOADED ON THE COMPUTER IN THE FIRST PLACE!!!!! Unbelievable. If anyone wants to file a class action lawsuit, sign me up!