I recieved an alienware R2 the 14th, turn it on try to set it up...Blue screen. Try to install updates blue screen. I ordered ms home and student they install 365. I kept getting blue screen. So I did a diagnostic test since dell person didn't fix the problem as they told me it was just a driver issue and they felt it was resolved. The day after go to play minecraft to test games work..blue screen. So IT friend got me to run diagnostic on new laptop turns out my computer was built with faulty memory. So in order to fix memory i have to replace the entire motherboard as they thought it was a good idea to attach memory to the motherboard. I am disappointed with the service. I'm paying 3500 for a laptop I cant even use til i get the replacement part. They didnt offer any type of small refund for there error. I was even told computer came off the production line yet they didnt bother to check to make sure the laptop was in stable conditions