Customer service is terrible. All they want is your credit card to fix a computer that is only14 months old. They wont try to look at it remotely to give you an estimate of cost to fix. This computer has not been used by kids, has been sitting on a desk. It's not moved in and out of a car. I feel like they don't care that this is a substandard product. Maybe that's why they make them that way so they can take your money again when you need to fix them. I have had many older, much less expensive brands of laptops that have lasted far longer than this Dell. Never again will I buy a Dell