I ordered a Dell XPS8930. It lasted a week. Called tech support and after trying a few things, they sent me a Fedex box to return the computer. The label on the box was to Naperville, IL. Turns out this isn't their repair center which is in Houston, TX. So Fedex is now shipping the computer to Houston, but no longer overnight. Instead of having the computer at the repair center overnight, it is now going to take 6 more days to arrive. This all because the foreign help center representative didn't know his job and gave me the wrong address. As everyone else has said this is lousy customer service. Hopefully the repair center is better, but they are about impossible to contact. You would think that Dell would want to respond to these reviews, but that I guess is just more of the problem.