I want to start with saying my first Dell purchase in 2008 was amazing! I cannot say enough good things about the computer, purchase and support. My computer was at the end of it's life. I had such great support with my initial purchase, I decided to purchase another Dell. I needed a laptop for home use. I worked with Sales Support to identify a product. Support suggested the G7 Gaming computer. I ordered a 17", I received a 15". Because, it was critical to get a computer up and running, I called and was/am supposed to get a $100.00 credit for the error. I loaded my programs. Purchased by me. As I was using the computer I noticed I could not see the keyboard due to the back light color. Simple fix, nope. After roughly 8 hours or ore of tech support and personal troubleshooting I found out the G7 7590 has different keyboard back lighting options, which were never mentioned. Using the Alienware option noted on You-Tube to fix the problem is not usable. I now have to return the computer and start over. I am guessing it won't be a Dell. Customer service and sales support are horrible. Tech support tried, but no solution. You cannot get ahold of corporate, you are bounced to their off shore location with no resolution. I don't know why a company that was once a well respected company wants to let go of an excellent product platform. Maybe someone from corporate will comment on this question?