I purchased a Dell G3 for my son six months ago,
After four months of light use it refused to turn on. I returned the laptop to Currys under their warranty but they returned it as they claimed it was caused by water ingress, however a local pc repairer could find no evidence.
I then arranged an out of warranty repair with them and was quoted £400 for a new screen and keyboard however after they had the laptop for almost two months it was returned unrepaired because they could not source the parts.
I am surprised that a laptop that is still on sale at the present moment is no longer supported, is this even legal??
I understand during the current climate that production is delayed however I made it expressly clear that I was prepared to wait for as long as it would take.
My son now has to complete all of his home schooling during this pandemic on a ten inch tablet.
Very dissapointed.
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