ONE STAR TOO MANY!!!! DOES MINUS 10 STARS COUNT? EXTREMELY poor experienceS with Dell!!! Amazingly enough the problems did not show up until the 30-day return policy expired. Purchased 2 laptops on the same day. Got 1, then a month-and-a-half later got the other. The second one had to be returned because it died trying to load Windows 10 (should have been my first clue). But I exchanged it for another (silly me). I have had to do complete clean-reinstalls of Windows 10 FOUR times on the 2nd and TWO times on the 1st. I have made about 30 or more calls in to Dell for remote access help. I do not remember how many times I called and asked questions and completed the repairs by myself. They ALWAYS treat me (perhaps all who call in) as if it were the first time and I could barely figure out how to open the box to get the computer out. If they looked at how many times I’ve called in, they would know that I know how to do remote access. I have been trying to get them to reverse a billing/ invoice charge (albeit small) for their mess up. January of 2019, I called in to buy an extended warranty on these two losers. I told them that since they did not have facilities near me and I did not want to mail in laptops if repairs were needed after remote diagnostics, I would buy the ‘Premium’ support (so that the tech would come & do repairs). They issued 2 warranties for MAIL IN AFTER REMOTE DIAGNOSTICS. When I got the emails with the notations, I called and the apologized, cancelled the incorrect warranty and then issued the correct warranties. NOW in June 2020, I get an invoice for a 1-month charge. Invoice date is 6/4/2020 but for JANUARY 17, 2019. No reason other than they think they can get away with it. I called and after an hour-and-a-half of waiting and explaining (3-4 times to 1 person) what my problem was, they decided that I needed to tell someone else, so they transferred me. I explained again, they researched and stated that I should not have been charged and to not pay the bill. Good luck with that!!! Once a credit card gets notice of payment request, they have to let it process, THEN I can dispute it. I have told them that Dell stated that I could stop the payment and they said that they could not – but let it go to dispute. Today I tried to get Dell Warranty Department to discuss with them in the hopes of them issuing a credit to reverse this and I kept getting passed around. Each time I said I want to talk with someone about the warranty problem, I would get “TECH SUPPORT”. I mentioned to each person that I was looking to speak with someone about warranty and NOT TECH SUPPORT. They apologized and then I got tech support AGAIN. This company has no warranty department phone numbers listed on their website. They do not make good working equipment. After having these 2 computers for approximately 1 year, I tried to see if I could use their “Buy Back Program” to return these. The model numbers for my laptops was not even listed. That tells you how bad these are. If I could turn back the clock to BDP (before Dell purchase), I would. I would buy any other laptop out there. When I have reported problems to Dell after a service/ tech support request, they want to talk. I write on the email my problems and I tell them to address the issues in writing and I do not hear back or they call, I tell them that I want it in writing and then I do not hear back. They do not want to put it in writing because then they cannot say “we didn’t say that” or “that’s not what we meant”. You also do not have recourse to notify Better Business Bureau with direct quotes. This is one of the worst companies I have ever dealt with. There are only 2 or 3 bad companies I have ever dealt with in my lifetime. I would NOT recommend them for anything.