We contacted them about a server configuration we were interested in. They changed the configuration promising it will work for us. We made the payment. They said they will send manuals and invoices. But they never did. They simply shipped the server. We later figured that it won't fit our need. When we contacted them over refund on the software licenses, they never returned email responses. We tried reaching them again and again, finally got their callback. They said their return policy was 30 day and the time was up. We never received any return policy and not even an invoice. We filed dispute with our bank. Dell forged their invoice to show return policy on the first page and closed our dispute. Our bank won't help. We are entering a big litigation with Dell Enterprise over $25,000USD and all damages that caused us.