Verry bad customer service .. this is the worse customer service .. i did purchase a laptop then the delivery drop it some where else i contact Dell they where so mean and talking to me like i stole it ! But fedex says the delevery drop it somewhere else! And they let me to make a police report during covid-19 no police offices were open ! Then finally i find a way to do the report but then they want me to wait 1 month to get a replacement, after all i said i want refund so i can get a laptop from somewhere else! I kept waiting they said with in 2 weeks i waited 3 weeks no refund and Today they charge me 4.49 $ i call them, i wait 48 m on the phone then they answer and one of the customer services she said i cant hear you clearly then she hangup the phone !!!!!!!!! I call again and wait 56m to answer!!! Also they are so mean !! They dont take with you like a human!! Also they shout out !! Like what! Am the one who should shout not dell! I just need to get my refund and they charge me with out asking nthn after 1 month of the purchase! Seriously!!!!!