I bought an XPS 13 in late May 2019 and now the screen is going out on it after such a short period of time. The funny thing is that they really stress extending the warranty vice building a good machine. I then reached out to customer service they charged me $60 to ship the machine back so they could charge me even more to replace the screen. I called them back within 24 hours to find out that they hadn't done anything with the order, but would not refund the $60. They will of course cancel the shipping box, but not refund the money that they didn't do a thing to earn. Dell has put making money ahead of taking care of their loyal customers. They had to know that the machine has major problems, hence the hard sell on the extended warranty. Then to take $60 for absolutely nothing other than policy is absolutely the last straw with me. After buying multiple computers with them, never again.