After only two years of owning my Dell Inspiron, my laptop had hardware issues that caused my computer to malfunction; my keyboard would light up, but the screen remained black. The whole experience with Dell has been beyond frustrating. After dealing with customer service (I will tell you that in a minute), I was finally told it was a hardware issue, and if I send it in, they will fix it. I spent $40 to send it in, then I chose to spend the $260.00 they quoted me to fix it, and I spent another $80 for an extended warranty. A week later, my laptop was returned, UN-REPAIRED, with THE SAME PROBLEM! When I tried to call customer service, I was told it is a United States holiday (it is not, today is Wednesday, September 2) and the the customer service department is closed. Every time I have tried to contact Dell, I get put through an inefficient automated system that directed me in circles, got placed on hold for too long, and eventually talked to someone in India who would transfer me again. Dell has caused me so much wasted time, wasted money, stress, and anxiety. The issue remains unresolved. I expected more from Dell.