I had bought a 3583 i5 in India and in 3 months the hard drive has stopped working which was within warranty period. The customer support extremely sad, they put you on hold for 40 mins and still do not take calls. They also have a whatapp chat and even there they reply after 12 hours. After following up for 3 days, their engineer came and changed my hard drive, but did not come with Windows 10 and MS office. Now, I am again chasing them for getting this installed. Today was lucky after 25 mins of holding period, got to speak to service engineer, but he also could not arrange to send an engineer to get my system running. he has send a mail to me with steps...I need to go a buy a 16 GB pen drive to do the steps ..great going Dell Team !!! Question is - 1. Does you tech team know, that when you change hard drive of a machine windows need to be reloaded ? 2. In case they know, why can't they carry the required software ? It is like if I had a puncher of my car tyres, the repair shop would only repair the puncher, they would not fill up air and put your tyres back on the car !! Really unhappy that I invested money to buy Dell products, would never buy again neither advice people to ever buy Dell Products. I haven't seen such poor and dim-witted level servicing