If there were a poster child for horrible customer service, it would be Dell. I didn't think any customer support could be worse than United Airlines, but Dell managed to surpass even United. My Dell computer became so slow over time that it was almost useless. I contacted Dell customer support, described the symptoms and was told they could fix it for $99. They said I wouldn't even have the send the machine out for repair. They would fix it using a remote connection. I figured it was worth the investment since I couldn't buy a new computer for $99, and they guaranteed it. If they couldn't fix it, I would get my money back. It took a week, and at least three sessions with technicians working on the machine for several hours, and several broken promises to contact me within a certain time range to begin these sessions, and a full reset that required my reinstalling all software and moving all content to my Google Drive ... but at the end of all that, my computer was ... as slow as ever. True to their word, the technical said my $99 would be refunded. When I received my credit card statement nearly a month later, I noticed the charge for the $99 was there from Dell but no refund. Thus began another ordeal during which I called Dell (all support personnel sounded like they were in India), waited on hold for 50 minutes. I was then told that I would need to talk to the Tech Support team, not the Customer Care team, which I'd called. This seemed very odd. So I was transferred to Tech Support and after a much shorter wait, the call was answered and I was told that, in fact, I needed to talk to Customer Care. The Tech Support person did not understand why Customer Care had transferred me to Tech Support. She promised to transfer me to a supervisor. After another long wait, I ended up back in -- you guessed it -- Customer Care. The agent asked me to hold for a minute or two while he checked "the notes," and after another few minutes on hold the call was disconnected. No one called back, even though they had my phone number. This was the start of Day 1 of three days of waiting on hold and getting the runaround from phone agents and chat personnel. A supervisor in Customer Care sent me back to Tech Support. Again, Tech Support (a chat agent this time) said I needed to call Customer Care, so I made him stay on the line while I called Customer Care. We waited together an hour and a half on hold until my call was finally answered. I sighed with relief. The voice that answered said the department was now closed. Please call back tomorrow. I persisted and finally got the refund by the end of the week, but I promised I would take appropriate action against Dell for probably the worst customer service experience of my life. This post is part of that appropriate action. I hope I have convinced you to never buy a Dell. Whatever you might think you are saving on the machine, it isn't worth having to deal with the worst customer service operation on earth.