The short version: I recieved a faulty refurbished computer. Registered my first complaint within in 30 days. Registered several and asked for a refund within 60 and they were unwiling to issue it because I didn't ask within 30 days. Even though I didn't know it was such a faulty computer within 30 days. The long version: I ordered a refurbished XPS-13 2in1 and I was really excited when I first got it. There was an immediate issue with my finger print scanner + touch screen but otherwise things worked well for the first 30 days or so. It's a light computer with a large screen and enough processing power for me to run the programs I needed to. But here's why this is still a 1 Star Review: Slowly the computer began to have more and more issues. It had trouble dowloading and running applications. My camera intermittendly didn't work. My screen was displaying without the vertical pixels. I ordered the laptop in July and by September less than 60 days later, I just didn't think it was worth the trouble. The tech support team could sometimes solve the problem, but they often came back. And I just wanted a refund. But after being on the phone with Dell for 3 hours, being transferred to 3 different departments, I finally spoke with a supervisor who denied my refund because I didn't ask within 30 days. (This was after I called and was on the phone for an hour and they told me a supervisor would call me back and then no one ever did) Even though I reported my first problem within 30 days. AND within 30 days my computer had not presented the problems that disrupt my ability to use it. But they did not care. They refused my refund, and said they could offer me a replacement. But after another transfer to the tech department, they denied me a replacement as well. Overall the XPS-13 seems like a great computer, but the Dell Customer service team was unwilling to help me because they weren't legally required to per the warranty. But if they would look at this case with any depth, it would make sense to have just given me my money back.