Purchased a brand new Dell 8930 back in June. When I received the product there was a loud noise issue with the fan / chasis. Informed Dell and they sent technicians on three visits to try rectify the problem to no avail. After swapping out three fans + the motherboard, gave up and requested a refund. This is where the logsitics nightmare started. The unit was collected by their logistics company on the 18th of September. And was told refund will be processed that week. The Dell agent for whatever reason put this on hold for 2 weeks, then proceeded to close the case without the refund actually being processed. During this entire time I was told they had already finished the refund procedure (when they haven't) and they kept telling me to wait 2-3 days. Until they realised almost a month later that the funds never went through. Did not receive my refund until 15th of October almost a month after they took the product back. Absolutely outrageous customer service.