Lucky to even get a 1star. As a contractor, i requested a weekend appointment for an engineer to come out and replace parts. Although laptop had issues it was still useable. They said they only do weekday appointments, and would take 1hr or so to fix. Fine, booked in a time and day, engineer came round and replaced the parts within an hour. As he was leaving i noticed that my laptop was slightly bulging, and realised the palm rest was not fit for my spec. Engineer put noted down and asked for parts to be re-ordered. Engineer didnt even bother putting my original palm rest back on so i could continue to work. Next day engineer called to say parts are here and he will come round to fix laptop... was a no show. Day 3 , engineer turns up and the same wrong parts had been ordered again. Day 4 got told ill now have to wait till Monday for the engineer to come round and fit the correct parts. Monday came and parts fitted. Trying to liaise with customer service regarding loss of wages (4days as a contractor) due to Dells’ incompetence making the same error twice, i get pushed from one team to the next , only to end up back at tech support who dont have much authority. The best they could offer was extended warranty... which is a joke as id rather buy a new laptop than waste my time dealing with them again and lose more wages. Customer service is poor, dysfunctional, and they do not take responsibility at all. First and Last time I buy a Dell laptop. Beware their service teams seem to be in India , so get use to dealing with a bot like person reading off a script. They do not escalate any cases , have a lack of knowledge, and will keep giving same responses.