I ordered a pair of Maxxis M7313 / M7314 tyres and Michelin inner tubes on August 1st. With no notification of shipping by the 10th August, I contacted their customer service team. Received the auto-reply-bot answer, so called them by phone. They had no real idea when they would receive the front tyre from their supplier, so they agreed to cancel the order and process a PayPal refund straight away, so I could source elsewhere. Previous experience has shown that refunds can be initiated straight away and the email notifications appear almost immediately. When nothing happened the following day and based on the way the call was handled, I reported a problem to PayPal. I then received several messages asking me to close the PayPal query, so they could then process the refund. When I explained that I would lose my payment protection if I closed it (you can't then re-open it), they continued to press me to close it. I phoned PayPal to get some advice and PayPal themselves escallated it to a claim, which was investigated and found in my favour. Overall, a really off-putting experience, especially their push for me to effectively give up my payment protection, whilst sitting on £190 of my money. They have been around for a long time but something has gone very wrong with their customer service.