Having bought a set of Motorcycle tyres off this Company I had them fitted to my bike, but due to a spoke breaking had to have the front tyre removed to get it sorted. The Professional who removed the tyre which had been fitted for a couple of months stated that my tyre had a patch of perishing on the side wall, stating that the tyre was a couple of years old and had needed to be returned. I took the tyre back expecting it to be replaced for another, only to be told that as it had been used, they couldn't do that and that it would have to go back to Avon for investigation. I stated that as I had bought the tyre from them, my contract was with them, but this fell on deaf ears. They sent my Tyre back March / April, and it took weeks to get a response stating that there was nothing wrong with the Manufacture of the tyre, and that it had been either fitted incorrectly (fitted by a professional) or it had been stored badly. As this tyre was at least two years old, I contacted Demon Tweaks to say I want a replacement, only to be fobbed off with some bunk about it being used and I had an option of either having the defective tyre returned or they could scrap it on my behalf! I'm still waiting for this sub standard Tyre to be returned, after they have refused a replacement.
They are a big motor factor and deal with a lot of performance parts, so I didn't expect the response I got. Over the years they have had a lot of money off me, but never again will I cross their threshold. Their after sales Customer care is appalling, and if I could rate them as zero instead of one star I would. Use this Company at your peril, you will have no after sales support at all
2 months ago
Demon Tweeks has a
1.6
average rating
from
91
reviews
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