ordered an engine heater for my car in Sweden. When I got there and opened it they had sent me the wrong voltage (110v). Then later I got an email warning "We have been made aware that there has been a slight issue with the supply on these heaters" I don't call the wrong voltage a slight issue due to the fact it could have set on fire. I Had to bring it back. They offered to exchange no problem but would not post the replacement out to Sweden, so now I have to book a suitcase (£50) to take it out (not allowed in cabin bags) because "my Manager says I cant post it to another country" Thanks DT your lack of help for your mistake has hit my pocket - never again boys.