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Chris
Demon Tweeks put items on EBAY that they don't have in stock, purchased 3 sets of wheels, paid for them, corresponded on email about for what car, they would enclose fitting kits etc, told me they would be posted the next day, chased when delivery date nearly expired to be emailed back "sorry we don't have your wheels available, we have cancelled the transactions I made with them x 3 (3 sets of wheels) and given you a refund. Apparently they only had 1 set but went on to sell 5 sets, I purchased them first but the person who purchased 2nd received the only set. shocking way to run a business, escalated to get a reasonable outcome...was offered to buy this very similar set for almost 2x the price I paid for the original set. makes you wonder if they do it on purpose or are just shockingly incompetent and don't care about customers. it happened previously to me over a year ago with tyres and I said then I would never buy again...stupid me. I escalated to a Manager who offered me a very unacceptable compromise so have escalated to the MD now to see if he cares about customers and customer service and satisfaction. if he Fixes this for me then I will write back here I was paying over £1350 for items from them and got treated like this, I have purchased tyres to go on the wheels from other "reliable suppliers" that I can not now use because of their size etc so they have inconvenienced me beyond belief in Stress, money, time and waiting around.
6 years ago
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Demon Tweeks has a 1.6 average rating from 91 reviews

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