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Kevin
I bought an Airhawk Seat from Demon Tweeks and after a couple of months it had a puncture. I asked DT customer service if I should just fix it but was told to return it as it was still under warranty. After so many calls and emails asking about progress I was told on every occasion someone would call to update me. This NEVER happened....and then today, 7 weeks after returning the Airhawk Seat, it arrived in the post...in exactly the same condition I sent it. Demon Tweeks have unquestionably the worst Customer Service I have ever come across. They simply don’t care and certainly don’t do what their website suggests (all queries will be dealt with within 5 working days). NEVER AGAIN. Update: I find it absolutely hilarious and indeed hypocritical that DT quickly contacted me about my review! Shame you don't treat ALL your customers with the same urgency. I should also like to add I sent a complaint to your so called customer services which was also ignored. Like I said, NEVER AGAIN. To top everything off....Trustpilot haven't responded to my email asking why my review was blocked! I then discovered that of course Demon Tweeks have a subscription with unTrustpilot!! Dah daaaaa!
4 years ago
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Demon Tweeks has a 1.6 average rating from 91 reviews

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Alice, Customer Support

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