The product we purchased (Vail Counter Stools) are expensive, but they are well constructed and look great. The reason for the 3 star rating is the customer service they offer. We had an issue with one stool (obvious variance in color) and couldn't get someone to answer a phone, follow up on chat or answer an email in a timely way. I spent multiple days trying to get this resolved with almost no communication. When they did communicate they were going to send me the wrong color stool. That took multiple attempts on different platforms to get their attention to correct their mistake. I received the replacement stool on Monday (they ship fast) - but would expect a better experience when purchasing furniture at this price point