I was the victim of being sold counterfeit trainers. This was proven to be the case not only by my authentication but also an independent authenticator. PayPal ruled that this was also the case & luckily I did receive not a small sum of £225 back.
I left factually correct & proportionate feedback for the seller who sold me the item - following Depop guidelines & giving a fair reflection of a transaction that was fraudulent on the sellers behalf. How else are we to warn other users that they are at risk of losing large amounts of money?
The seller left me feedback, bearing in my mind I made a purchase from them stating “all his shoes are fake.” The seller has never made a purchase from me - so vindictive, wholly untrue & feedback that accounts to defamation.
However, Depop, who clearly did not bother to look at one single fact of the transaction, removed my feedback as being revengeful & going against Depop guidelines!
You could not make it up - you look at Depop’s guidelines around how they purport to protect users & create a safe environment - yet here they are intrinsically protecting a seller who has been found to have sold counterfeit trainers so that they can target other unsuspecting users.
I have had a whole week of worrying because the transaction was a nightmare from start to finish & yet Leo D from Depop customer service has the gall to accuse me of being revengeful & leaving feedback that was not an accurate representation of the transaction - Leo, I was the victim of fraud, PayPal ruled in my favour, I received a full refund, next time the victim may not be so lucky or aware.
Absolutely disgusting from Depop & I have no doubts that others will be severely mentally harmed by what Depop are clearly allowing to go on.
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