I was a seller on Depop for just over a year with a good reputation, good reviews and zero issues. On Tuesday December 27, I posted a replica (fake) skull head with mounted hardware included on the back. I stated in the title and multiple times in the listing that it was, indeed, not real. The listing was public for three days. On Friday December 30th, I received an email from Depop stating that the item had been removed per their “Prohibited and Restricted Items” and “infringement on their rules”. Within just two minutes I received another email stating that my account had now been permanently banned. I was never given a chance to make it right, if there was a problem or threat. The only contact I had was through email, and I was passed around to about 4 or 5 different customer service individuals who call themselves “Team Depop”. Their customer service is appalling. None of them could even provide a category that the item fell under, as I was told different things. Per their policy, Depop states that they “will work with a user to rectify a situation”, but I was never given that chance. They made an assumption which was a mistake, and I am now no longer able to even get on the app or website. They told me to “consider myself permanently banned”, and “any new accounts made will also be banned and reported”. On top of the item that was removed, they eventually told me that I posed a threat to the Depop community. Their allegations are preposterous and demeaning, as I did nothing wrong. Defamation aside, the biggest issue and my reason for going public is because I sold two items on the platform to one buyer the week of Christmas. Depop was, and still is, refusing to release those funds made. I have those emails, the screenshots from the Depop communication as well as my information and details on the listing/item in question. I also have the information and shipping information from the last sale that Depop is refusing to release the funds from. I have since posted videos on social media and YouTube calling this for what it is. NO business has ANY right to withhold funds that are yours. I am willing to do all that I can to be justified and to, most importantly, receive the funds that are mine. I don’t know, legally, how they are able to do this as I am not sure what happens to funds sitting idle. They have since ceased all communication with me. If you use or sell on this platform, I would highly recommend shutting it down because this ludicrous situation could happen to you. I will execute all of my avenues to get what is owed to me.