depop customer service is deeply unhelpful. i work in customer service and have NEVER dreaded reaching out to a customer service team the way i dread reaching out to depop. it seems like they use pre-written responses that barely answer your question. they see the words “tracking number” and send an irrelevant “tracking number” generalized message. i shipped an item to a sweet buyer and depop shows that i haven’t shipped the item. they told me that i did not use the depop shipping label, which i did. i had usps scan the QR code depop provides. i then asked depop what their policy is for things like this, and what the refund process for the buyer is, and if there is any help for me as well since i sold a beloved sweater that now nobody has! long story short, i have refunded the buyer myself for the purchase since they never received it, but i sadly do not have the item in hand either. depop kept saying “as i mentioned in my last email” rudely, but none of their emails or responses had answered any of my questions in a helpful way. i have personally filed a claim with USPS but that never ends in any helpful resolution. i exchanged 14 or 15 back and forth emails with depop CS and not a single response was applicable or helpful in any way. just an absolute bummer. i’m out of a sweater, and my sweet buyer doesn’t have the sweater they paid for and were so excited to receive. depop really needs to upgrade their customer service policies and make it more personal, or at least make it SEEM like their representatives are actually reading your emails. makes me rethink selling on depop, and it seems like everyone else agrees. disappointing and stressful for no reason!