Shocking, no other words. I would give zero stars if that was an option. Purchase made on 23rd December for an item advertised as in stock and delivered within 48 hours. The date today is 20th January and after much chasing, my item has finally been dispatched TODAY after chasing the "customer service' team (though there is no evidence of customer service in sight) and chasing someone on Instagram because the customer service team are inept and don't respond to questions. I paid £8.99 for delivery which, when most companies will deliver for free when you spend over a certain amount (and quickly I might add), I believe to be expensive, especially for a small item. When I requested a refund of the delivery charge as a goodwill gesture for the poor service and lack of updates, I was offered a discount code (because going through another purchase experience like this is exactly what I want right now). Needless to say, I will not be buying from this company again and would strongly advise against doing so, unless you're happy with sub-standard service and waiting an eternity for delivery.