Delayed delivery despite promising at certain date.
Return process (still ongoing) is a shambles and customer is expected to pay Spanish customs duty.
I returned via Royal Mail with all the necessary forms and correct postage, tracking and proof of delivery and still Deporvillage refused to accept. Instead they had the item rejected and sent back to me.
I went back to Royal Mail with the returned package to ask what went wrong and they could only see that it was rejected by the recipient (address was correct, custom's duty was correct, forms were correct, etc)
No customer support except for the typical copy and paste replies to my questions.
I will never buy from them again and I would recommend everyone to stay away from them as there are not worth the extra 5% one might save.
1 month ago
deporvillage has a
1.2
average rating
from
198
reviews
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