Dismal customer service; delivery is anything but express this is a road freight delivery service, which was confirmed by the courier company they use, GLS. Road freight delivery in itself is not an issue, but don't advertise and CHARGE for EXPRESS delivery when it is clearly not. I have chased my order for 12 days now with absolutely NO response from the deporvillage customer service team. Will not be using again - suspect I am not alone in my approach; expect that initial growth upswing to come to a grinding halt deporvillage as people learn their lesson and do not offer repeat business.