I placed an order for a kettlebell on the 28/3 expecting as delivery on the 2/4. Thursday came and went with no delivery - appreciate current situation with COVID etc so didn't make a fuss. The system updated to say expected delivery 3/4.. I looked on the order tracker and it notes that the order has been in Belgium since 01/4... to this point I called and spoke to someone on the help desk (6/4) who said they would look into it and email me back. I did not receive an email. I called again today @ 13:13 GMT 07/04 and was told by " Maria" that nothing could be done until Friday. It was company policy to wait for a week and then either send out a new item IF a new one is in stock , or offer another product ( which is ridiculous ) or a refund. I asked if there was a possibility of a refund now to which Maria replied "NO" and that I had to wait until Friday. I said I would like to escalate the matter and she said there was no one for me to talk to and only to email. She refused to give me her last name so I could reference the call. I am very unimpressed as I am now without my money and without any product for almost 2 weeks!