I purchased a pendant with chain because the chain was to short I purchased a longer on through the company, when the pendant arrived they had removed the 18inch and had fitted the one I purchased. I rang them asked for the Chain that should have been with the pendent to be sent as it was part of price paid. Three weeks on no chain so rang again to be told it had been posted to me, they could not tell me how it had been posted sign for special delivery the assistants answer was I could purchase another chain at a cost of £50 I have been a good customer over the last couple of years but now I will shop somewhere else with a company who will value my custom the one star is because there’s no zero rating