Diamond Heaven Reviews

Name: Diamond Heaven
Rating: 3.21

3.2 Rating 33 Reviews

55 %

of reviewers recommend Diamond Heaven

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Phone:

0121 200 1300

Location:

115 Vyse Street, Birmingham, Jewellery Quarter United Kingdom
B18 6LP

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Diamond Heaven 1 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent luxury service”

Helpful Report

Posted 2 months ago

“Bought a Diamond Heaven engagement ring July 22. The Diamond fell out of the ring around 18 months after purchase: didn’t even last until the wedding. We had even had in checked over and cleaned in their London Store in July 2023 - no damage was found. After the Diamond had fallen out and was lost - Diamond Heaven said it was of normal industry quality and a Diamond falling out is ‘wear and tear’ - Laughable to think the Diamond fall out is just normal wear and tear. No apology was given. Had the ring checked over by an independent jeweller who said the clasps were too thin to secure the Diamond. Poor craftsmanship.”

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Posted 4 months ago

“Ring came way earlier than expected, best service. Nothing was too much, the staff went over and beyond”

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Posted 6 months ago

“Avoid this company like the plague. My fiance found a ring she really liked so we made an appointment and drove 3 hours from our hometown to go view it. We arrived on time and were told the lady we were there to meet was upstairs getting the ring ready. After waiting 20 minutes she finally arrived via the front door. She then kept us waiting longer while she put her coat away just to tell us the ring had been sold. We were there at the time the shop opened, if it had been sold then it had been sold the day before and she just couldn't be bothered to let us know. She was unapologetic and rude, and quite frankly acted like we were beneath her. Honestly even if she had had the ring we wouldn't have bought it. I wouldn't give my money to an establishment that thinks that kind of behaviour and arrogant energy is acceptable. Save yourself the time and look elsewhere”

Helpful Report

Posted 8 months ago

“Bought ring wrong color wrong cut. 30 daymoney back garuntee is a lie company refuses to pay customs cost to return it. Which they could have taken off the cost. Furthermore they charge 120 shipping fee and then stick you with the customs fee.”

Helpful Report

Posted 9 months ago

“AVOID!! Do yourself a favour! Thank me later. I ordered a half channel diamond ring for our 10 year wedding anniversary. I request VS1 diamonds (no visible inclusions). I received the ring and certificate to that effect, yet after a few days my wife noticed dark shades in two of the diamonds, we took it to our local jewellers and they confirmed at least 3 of the diamonds were not VS1 grade, SI at best. Yet we had the certificate saying it was as originally spec’d. After speaking with Diamond heaven and sending the ring back for them to review, they confirmed they were not VS1 diamonds and offered to remake the ring. They say there must have been a mix up on dispatch. More like we spotted it! I believe most people wouldn’t have and they would have got away with sending a sub-par ring and pocketing the difference. They remade the ring – after a 4 week wait and send it back to us. We have now taken it to another jeweller to confirm it’s as the certificate and as per the purchase specification. We are awaiting results. So a nice gift and moment was spoilt by Diamond heaven! Who wants to get a ring, show people then have to send it back for a month to be remade. Also making me the purchaser and gift giver feeling cheap. Last time we use their services and I would encourage others to look elsewhere. .”

Helpful Report

Posted 1 year ago

“Diamond Heaven were spectacular at helping me craft the perfect engagement ring, my fiancée loves it. I booked an appointment at the London office and Coral was able to talk me through different styles and all the different cuts of diamonds along with the 4 C's. Their bespoke build a ring service was excellent. I went for a radiant cut diamond on a platinum setting with shoulder stones and a hidden Halo. They were able to create a CAD image to perfect the setting design on and then custom fit the setting to my chosen diamond. The whole process took around 3 months from first consultation to selecting the right parameters, it being custom made and then collection. Throughout the process, Coral was always available on Whatsapp to talk me through the progress. Great customer service, great quality and great price.”

Helpful Report

Posted 2 years ago

“There is a glitch on the website whereby the image of the product shown is different to the one actually being ordered, so I inadvertently ordered the wrong product - I was going my the image. I have been trying to get a refund for the past 2 weeks now with very poor communication. Today Diamond Heaven have finally agreed to asses my return but that I will be responsible for covering shipping costs and have not even confirmed that I am eligible for a return. This is incredibly disappointing. Be careful when ordering - if you receive an incorrect product you need to cover postage costs yourself and navigate their nightmare of a customer service. It's a shame as the product itself is lovely, just not what I ordered. I would recommend to shop with another retailer - there's loads of discount diamond stores out there that offer the exact same thing, at the same prices but with better customer service.”

Helpful Report

Posted 2 years ago

“I found the experience really amazing all the staff are just so lovely. I actually met Sarah and her amazing personality is just so contagious you just get attracted towards her sincerity and her genuine desire to help. A sarpal”

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Posted 3 years ago

“I have just been to Diamond Heaven in Birmingham. I met Sarah who was just so professional snd really took time to understand my requirements. She really give me her attention. I was just so taken back by her. In the end she helped make the rest get choice snd I totally happy. I am sure the rest of the staff are great but I will go back to Sarah as she was just so incredibly amazing - 100% satisfaction”

Helpful Report

Posted 3 years ago

“Excellent customer service the staff was really helpful 🙂”

Helpful Report

Posted 3 years ago

“I purchased a pendant with chain because the chain was to short I purchased a longer on through the company, when the pendant arrived they had removed the 18inch and had fitted the one I purchased. I rang them asked for the Chain that should have been with the pendent to be sent as it was part of price paid. Three weeks on no chain so rang again to be told it had been posted to me, they could not tell me how it had been posted sign for special delivery the assistants answer was I could purchase another chain at a cost of £50 I have been a good customer over the last couple of years but now I will shop somewhere else with a company who will value my custom the one star is because there’s no zero rating”

Helpful Report

Posted 3 years ago

“If ordering items to a deadline then I would strongly discourage using this company. 4 weeks on from ordering and When i pressed for answers on completion and delivery date just " sorry we can't give you a date" was the reply. Of course they are apologetic but that realy doesn't help at all. Terrible service Very poor service indeed”

Helpful Report

Posted 3 years ago

“Paid £1700 for a ring was advised 2-3 weeks delivery time, 6 weeks has passed and I’m still waiting, no updates unless you email them, to then be told they will aim to dispatch end of the week which never happens, ridiculous customer service and lies about delivery and dispatch times, if your buying for a special occasions don’t use as it’s completely ruins the value of it”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Trilogy diamond ring ordered on line ... quality was very poor ... crown on the ring was not finished smoothly where it joined ring, top stone did not sit level, Staff were very polite and helpful , agreed to accept ring back with 30day returns policy ... postage was £10 at my cost ? Took several emails ... 2 phone calls and 21 days to revive refund ... poor quality item poor service !”

Helpful Report

Posted 3 years ago

“Ordered online - was given the impression I would have the ring within 4 weeks - heard nothing from them and proposal is next week. Phoned them only to be told they had no date for me and absolutely no sympathy or effort to help me resolve my problem! Worst day of my life :(”

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Posted 4 years ago

“Excellent service and experience Charlie was very informative , his knowledge was very helpful in our selection. Nice Coffee too”

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Posted 4 years ago

“Charlie Was very knowledgeable and attentive, nothing was too much trouble , showing us an array of rings and explaining the difference between the types of diamonds and settings . A most pleasurable experience.”

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Posted 4 years ago

“From the moment I walked through the door, the staff made me feel welcome and comfortable. They helped me choose the perfect Engagement Ring, and even rushed through the order so I could get it in time to take to Norway for the proposal! A turn around of just three days! These guys were absolutely incredible and I have them to thank for making my proposal as magical as it was. I would definitely shop here again.”

Helpful Report

Posted 4 years ago

Diamond Heaven is rated 3.2 based on 33 reviews