AVOID!! Do yourself a favour! Thank me later. I ordered a half channel diamond ring for our 10 year wedding anniversary. I request VS1 diamonds (no visible inclusions). I received the ring and certificate to that effect, yet after a few days my wife noticed dark shades in two of the diamonds, we took it to our local jewellers and they confirmed at least 3 of the diamonds were not VS1 grade, SI at best. Yet we had the certificate saying it was as originally spec’d. After speaking with Diamond heaven and sending the ring back for them to review, they confirmed they were not VS1 diamonds and offered to remake the ring. They say there must have been a mix up on dispatch. More like we spotted it! I believe most people wouldn’t have and they would have got away with sending a sub-par ring and pocketing the difference. They remade the ring – after a 4 week wait and send it back to us. We have now taken it to another jeweller to confirm it’s as the certificate and as per the purchase specification. We are awaiting results. So a nice gift and moment was spoilt by Diamond heaven! Who wants to get a ring, show people then have to send it back for a month to be remade. Also making me the purchaser and gift giver feeling cheap. Last time we use their services and I would encourage others to look elsewhere. .