Avoid this company like the plague. My fiance found a ring she really liked so we made an appointment and drove 3 hours from our hometown to go view it. We arrived on time and were told the lady we were there to meet was upstairs getting the ring ready. After waiting 20 minutes she finally arrived via the front door. She then kept us waiting longer while she put her coat away just to tell us the ring had been sold. We were there at the time the shop opened, if it had been sold then it had been sold the day before and she just couldn't be bothered to let us know. She was unapologetic and rude, and quite frankly acted like we were beneath her. Honestly even if she had had the ring we wouldn't have bought it. I wouldn't give my money to an establishment that thinks that kind of behaviour and arrogant energy is acceptable. Save yourself the time and look elsewhere