We made an appointment to view rings and were advised to send in some examples of what we liked, which we did. When we arrived for our appointment the shop was extremely busy. We were just shown toa pull out drawer with some rings on. The assistant didn't have a clue what I had asked for in my emails. The emails had been replied to so they were aware of our requirements. There was nowhere to sit down even though we had prebooked an appointment. Wasn't very impressed at all with the whole outfit or the quality of the jewellery or the knowledge of the salesperson. Not professional when you are potentially spending thousands of pounds. Went elsewhere.