Not quite sure where to start with this one. Found a ring online that I liked which was great on the surface but the whole reality of the experience was another thing! I went into the store after working several years in sales and finance myself, wanting to be on the other side of the experience for once. I was quite excited. Going to the store was pointless the gentleman behind the desk was clueless and unhelpful with the whole process. But with it being such an emotional purchase I wanted it. So I went ahead with the purchase against my better discression. Four months later, after I've finally gotten over the awful process and instore experience, the dimond has come loose. We took if back to the store, reluctantly. And we've had it sent off for repair. We've now not had it back within the timescale agreed. Numerous failed call backs from staff and managers, and no update on the ring. With the retail high street going down the drain, you expect a certain level of customer service and a personal touch (especially with this type of purchase). With this company you get nothing, for a ring valued at £9,000 you dont even receive a bag to place the ring in! I recommend you look online folkes and avoid this store.